Privacy Policy

Vaera Architectural Steel Systems (“Vaera”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website or request a quotation, how we use it, and the choices you have.

We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and, where applicable, the Spam Act 2003 (Cth). This policy is designed to be consistent with those obligations.

When you submit a quote request or enquiry through our website, we may collect the following personal information:

• Your name and email address
• Your phone number and suburb (to assess service availability and freight)
• Details about your project: entrance type, approximate dimensions, project stage, timeframe, indicative budget, and whether you require supply only or supply and installation
• Any notes you choose to share about your home or project
• Photographs, architectural plans or other documents you upload to help us assess and quote your entrance

If you do not complete the full enquiry form, we may also capture the contact details you have entered up to that point (such as your name, email, phone and suburb) so that we can follow up and assist you.

When you visit our website, we and our service providers also automatically collect certain technical information through your browser, including your device type, approximate geographic region, the pages you view, and how you found our site. This information is collected using cookies and similar technologies described below.

We use the personal information we collect to:

• Respond to your enquiry and provide a complimentary consultation or preliminary quotation
• Assess your project requirements, service area, and the suitability of our entrance systems for your home
• Prepare design concepts, technical drawings and quotations where appropriate
• Contact you about your project and arrange site measures or installation where requested
• Improve our website, products and services, and understand how visitors use our site
• Comply with our legal and regulatory obligations

This website uses third-party advertising and analytics tools to measure how visitors interact with our pages and to improve the relevance of our marketing. These tools may set cookies on your device and collect information such as your device type, browser, interactions on our site, and the advertisement or link that brought you here. The information collected is generally aggregated and does not identify you personally, though the platforms may use it to attribute conversions and serve more relevant advertising.

Specifically, our website uses:

• Google Tag Manager and Google Analytics 4, which help us understand website usage and campaign performance
• Google Ads measurement, to attribute conversions from our Google advertising campaigns
• The Meta (Facebook) Pixel, which helps us measure the effectiveness of our Meta advertising and show you relevant ads on Meta's platforms

Each of these providers has its own privacy policy governing how it uses the data it collects. You can learn more and manage your preferences through the settings provided by Google and Meta, or by using a browser add-on that blocks tracking.

We do not sell or rent your personal information. We share the information you submit through our enquiry form with our customer relationship management (CRM) and lead-management platform so that our team can respond to your enquiry, maintain your project record, and provide the service you have requested. This platform may process your information in order to store enquiries, send communications, and help us manage our pipeline of projects.

We may also share information with our trusted service providers — such as hosting, email and analytics providers — who act on our behalf and are required to keep your information confidential and secure. Where these providers are located overseas, your information may be transferred to countries that may not have the same data protection standards as Australia.

We may disclose your information where we are required or authorised to do so by law, or to protect our rights, property or safety.

Cookies are small text files stored on your device. We use them to remember your preferences, measure website usage, and support the advertising and analytics tools described above. You can control or delete cookies through your browser settings; disabling them may affect some features of our website. Most browsers also let you browse in a “private” or “incognito” mode, which limits the cookies stored during your session.

We take reasonable steps to protect your personal information from unauthorised access, use or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We retain your information for as long as is necessary to provide our services and to meet our legal and record-keeping obligations.

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate or incomplete
• Request that we restrict or stop using your information, or ask us to delete it in certain circumstances
• Opt out of receiving marketing communications from us at any time

To exercise any of these rights, or to make a complaint about how we handle your personal information, please contact us using the details below. We will respond to your request within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Our website and services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.